We look forward to welcoming you at Yew Tree House .
A deposit of the first night’s fee or credit/debit card details are required to confirm each advanced booking. Bookings for 1 or 2 rooms may be cancelled up to 72 hours before arrival and deposits will be returned less any card processing fees. Bookings of 3 or more rooms will require a non-refundable deposit of the first night’s fee 1 month before the visit.
Use this link to get the best rate when booking online.
The government have advised that it is safe to open provided we follow all the new requirements and advice. Cleanliness and hygiene is always paramount in our business to protect our guests and staff, we will not make a room available until it has been cleaned and sanitised.
To comply with government guidelines: –
We are only opening our 3 garden rooms and then 1 or 2 upstairs room when we are satisfied that we can open them safely.
We are closing rooms for 1 day after each stay, until we are satisfied that it is safe to clean, sanitise and reopen within 1 day.
We are managing arrivals so that guests do not check in at the same time.
We have installed hand sanitiser at the front and back entrance to the house.
We have rearranged the breakfast room to ensure that there is a safe distance between each table.
Each room is allocated its own table in the breakfast room.
Breakfastarrival times will be agreed with guests, at least 15 minutes between each arrival.
Breakfast is ordered and everything is brought to the table.
Nothing is shared with other tables and all dishes, containers and cutlery are washed at 60 degrees in the dish washer.
All guests are advised of and asked to keep to the social distancing rules.
Guest are asked to use their own en-suite to wash or use the toilet.
The downstairs loo in the house and the guest lounge have been closed.
Each room is allocated its own outside table and chairs.
Payments and check outs are now contactless.
We are using a BS EN Sanitiser which is 99.99% effective.
Items in the rooms that cannot be sanitised effectively at change over are removed and replaced. They will not be used again for at least 72 hours.
We provide information in the bedrooms for guests on what to do if they suspect they have Covid 19. We have processes in place to protect other guests, staff and the wider community if this should occur.
Information to help guests help us to keep Yew Tree House reduce the risk of Covid 19 is sent out with our booking confirmation and is available in each room.
If you have any questions about the measures we are putting in place to prevent the transmission of the Coronavirus please contact us.
Confirmation of a booking by the Guest is deemed acceptance of these terms.
In these terms of business, the expression ‘Accommodation’ means the Accommodation operated by Yew Tree House defined in the Guest’s confirmation -and ‘Guest’ means the person, firm or company making a booking or staying at the Accommodation. These terms apply to all bookings except to the extent where specific terms apply for a particular booking.
All published rates include all charges (the Accommodation is not registered for VAT and there are no local taxes). Accommodation rates are per room per night, breakfast included. Online and telephone/direct prices may vary to take account of the increased costs.
In the rare case that the Accommodation cannot accept a booking when it is made, guests will be offered a full refund of any deposit paid. The Accommodation will do its utmost to find an alternative accommodation which the guest will pay for but will not be held responsible if this is not possible. In the case of an act of God (strike, war, pandemic etc), the Accommodation may not be able to provide accommodation it’s cancellation policy will not apply and it will refund any deposit paid. The accommodation will follow government advice on when it is safe to provide accommodation.
Bookings must be guaranteed by a deposit of the first nights fee paid by card. In exceptional circumstances a major credit or debit card details will be used to guarantee a booking and those details would be used to pre-authorise the full fee prior to the guests stay . A ‘booking’ means any order for our Accommodation that is accepted by us. Acceptance will be made by us (and a contract concluded) when we have received and checked the booking details and received either full payment or a deposit or major credit or debit card details from you. Where there is no agent involved in this booking process; the contract is concluded between you as the Customer and us as the Business. Where an Online Travel Agent is involved their Terms and Conditions as well as ours apply and if they have taken payment from you then they are responsible for the repayment.
Bedrooms are available as indicated. Our check in is from 16:00 to 20:00. Check in times outside of those specified must be confirmed with the Accommodation prior to arrival. Check out is at 11:00 am or before.
When an online booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment. Direct bookings will receive a booking confirmation with a reservation number sent by email or post. Guests details and reservation number will be needed in the event of a cancellation and/or amendment.
Cancellations: If your reservation is cancelled 4 weeks before 20.00 on the day of check in payment will be returned in full within 5 working days. If your reservation is cancelled within 4 weeks of the date of arrival and less than 3 days before 20.00 on the day of check in then the first nights fee is due. In the event of non-arrival or cancellation within 3 days of the date of arrival, a charge for the full value of your stay will be levied; Normal terms of payment apply to these charges.
Cancellations of bookings made through an online travel agent are as stated on the booking confirmation
Bookings cancelled part way through a stay are subject to our cancellation terms which are a charge for the full value of your stay.
If a major event/emergency occurs that effects all accommodation providers and their guests making it impossible for guests to stay then a full refund of any deposits paid will be made within 14 days.
Amendments: To amend your booking, simply call 01278 751382. Cancellation charges apply where applicable.
Most major credit and debit cards. We are no longer able to accept cash payments. For online payments the first night’s fee or full amount will be taken at time of booking with the balance being due when the guest stays at the Accommodation. For other bookings any deposits due must be received when requested with the balance being due when the guest arrives at the Accommodation.
All additional sums are due for payment on presentation of a statement/receipt on departure. In the event of any query relating to the charges, the Guest must notify the Accommodation within 14 days of departure . The Guest’s obligation to pay all outstanding balances immediately will not be affected.
Bookings may be accepted on-line up to 1 day 24 hours prior to arrival, other bookings will be accepted between 8am and 8pm provided that Accommodation is available.
The placing of a booking by the guest either on line or directly with the Accommodation is deemed acceptance of these terms.
The Accommodation does not accept responsibility for damage to, or for theft from, or for theft of vehicles parked on Accommodation premises.
Guests are recommended to have insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
Children under the age of 18 years must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Accommodation. The accompanying adult will be responsible for any damage caused by a child, accidental or otherwise.
The Accommodations has ground floor rooms but does not offer fully modified facilities for use by disabled guests. As needs do vary, guests are requested to check with the accommodation prior to their stay.
Pets are not accepted in the house or bedrooms. In the instance when a guest arrives with a pet and brings it into the house or bedroom, the accommodation reserves the right to terminate the booking without being liable for any refund or compensation.
Smoking is prohibited in the rooms and throughout the property. Smoking is permitted in the garden in areas where ash trays are provided and all cigarette ends should be placed in the ash trays. Smokers should ensure that other guests are not affected by their smoking. The Accommodation reserves the right to terminate the booking in the event of failure or suspicion of failure to comply with this request without being liable for any refund or compensation.
The Accommodation reserves the right to judge acceptable levels of noise or behaviour of guests, their families or representatives, who must take all steps for corrective action as requested by the Accommodation. In the event of failure to comply with management requests, the Accommodation may terminate the booking immediately without being liable for any refund or compensation. If any damage is caused then the guest is liable for the cost of repair or replacement.
It is the policy of the Accommodation not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Guests, their employees, families, friends, and all sub-contractors engaged by or on behalf of the Guests are expected to adhere to this policy and the Accommodation may, without incurring any liability to the Guests, remove from the Accommodation any person or persons offending against this policy.
No hot take away food is to be consumed on the premises.
Any comment or complaint regarding the stay should be made in writing within 30 days to the accommodation. All information concerning the Accommodation, including but not limited to descriptions, availability and pricing has been provided and is controlled by the accommodation.
The Accommodation is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Guests, their friends, families and representatives.
Other than for death or personal injury caused by the negligence of the Accommodation, the Accommodation’s liability to the Guest is limited to the price of the booking.
Unless the Accommodation is liable under the above clause, the Guest indemnifies the Accommodation from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Guest and the family, friends, representatives or any outside contractors of the Guest.
The Accommodation will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
The Accommodation does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the Accommodation premises.
Guests are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Guests, their family, friends, representatives/employees or sub-contractors and will pay to the Accommodation on demand the amount required to make good or remedy any such damage.
The information provided by the guest may be processed by the accommodation for the purposes of its own internal use and that of any government department or agent who has the right in law to access that information. In addition to this the data of guests booking through an Online Travel Agent will be subject to the Online Travel Agent’s Data Protection terms and conditions. Guest contact details are retained but not supplied to any third party. The accommodation’s payment system is GDPR compliant and compliance is checked annually. By confirming the booking, the guest consents to this processing of the information.
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